Frequently asked questions
Frequently asked questions about Stomydo®
General
You can buy both Stomydo® and the Stomydo® Wafer Heater in our webshop. In the Netherlands, there are a few specialized medical stores that sell our products.
No, shipping is free!
Yes. There’s a five year warranty on the Stomydo® itself. For the Wafer Heater you get one year on the pouch and wiring, and four months for the battery and charger. Please contact us for more information.
We offer a 100% satisfaction guarantee. Have you bought any of our products, but it doesn’t meet your expectations? Let us know and we’ll work it out.
Installation & Maintenance
Yes, Stomydo® is designed in such way that you can use it where and whenever you want.
That’s very simple, as the ostomy shower comes with a handy toolkit that enables you to change the jet regulator or tap aerator with the correct sieve to regulate the water flow. This may sound a bit like rocket science, but anyone can do it. If you’re still having trouble with the installation, click here for the instruction video.
When the included parts don’t fit, let us know. We can send you a special adapter that can get the job done.
Yes, but contact us first and we’ll send you an in-between tap that enables you to regulate the temperature.
Yes, contact us and we’ll send you a customized hose to make it work.
The Stomydo® Wafer Heater is wireless, this way you are able to use it anywhere. Only when charging it cannot be moved around.
Yes, we can deliver all parts separately and you can easily install them yourself.
You can take apart the ostomy shower and clean all the parts with a mild detergent. For a more thorough cleaning you can clean the parts in boiling water, or put them in the dishwasher. This does not apply to the transparent cover.
use
No. Although the name ostomy shower might suggest that you should, Stomydo® is used at the sink. The silicon ring fits seamlessly on the skin and avoids you to spill water. This way you can install and use it anywhere you want to!
Not everyone has time for a shower whenever they need to freshen up. Unlike taking a regular shower, you don’t have to get undressed and dry off entirely. These are both time consuming tasks which are very inconvenient when you’re in a hurry or simply don’t have the energy.
Apart from that, the jet of the ostomy shower removes any remaining residue left by the appliance. It also stimulates the skin around the ostomy, which makes the skin less irritated and more supple. Stomydo® is quick, easy and devoted to your ostomy!
After you connected the Stomydo® and put the hose in its place, turn on the water and adjust to the right temperature. Place the transparent cap on your stomach and let Stomydo® do its work. Use the ostomy shower for at least two minutes to get the best results. Done? Turn off the water and dab away any remaining residue with a medical gauze.
Freshness knows no limit! You may use Stomydo® wherever, whenever and as often you like.
The entire process, including unpacking and installing the ostomy shower, takes around 4 to 5 minutes – no longer than it would normally take to freshen up your ostomy. The actual use takes about 2 minutes, but feel free to add some time – a relaxing, refreshing moment for yourself.
No, lukewarm water from the tap does the trick. The jet makes sure the ostomy is cleaned thoroughly and that you’ll feel refreshed afterwards.
Absolutely! The Stomydo® comes with a handy travel bag that you can easily take to work or on holiday. Just make sure you bring the tool kit as well so you can connect your Stomydo® to the tap.
The ostomy shower only cleanses the ostomy and surrounding skin, and is not being used internally. That makes it suitable for any ostomy, including a urostomy.
The Wafer Heater is suitable for both one-piece and two-piece appliances bags. Please note that convex materials can’t be heated optimally.
Health insurance & experts
Absolutely! Stomydo® is also CE-certified.
Not only is Stomydo® an excellent care product, it also stimulates the skin which leads to better blood circulation. An extra benefit is that it prevents most of the skin irritation, softens the skin and even offers a helping hand to stoma reversal.
Information & Ordering
Test Stomydo®
Did you buy one or more Stomydo® products but you’re not satisfied with your purchase? You’ll get a full refund.